Refund & Returns Policy

Last updated: August 2026

At Clyde Living, our products are designed to provide practical tools, guidance and resources to help you plan and manage your home improvement and renovation projects with confidence.

Digital Products

All products sold through the Clyde Living website are digital products unless otherwise clearly stated on the individual product page.

Due to the digital nature of our products and the immediate access provided following purchase, all sales of digital products are final.

Once a digital product has been purchased, downloaded, accessed or delivered, we do not accept returns, exchanges or cancellations and refunds will not normally be provided, except where required by applicable consumer law.

Digital Content & Right to Cancel

Where applicable under UK consumer law, purchasing digital content may require you to consent to receiving or accessing the digital content immediately and acknowledge that, once supply of the digital content begins, you may lose your statutory 14-day right to cancel.

Nothing in this policy affects any statutory rights you may have where digital content is faulty, not as described or otherwise does not meet applicable legal requirements.

Please Check Before Purchasing

Before completing your purchase, please ensure that:

• You have selected the correct digital product.

• You have read the product description and understand what is included.

• The product is suitable for your intended requirements.

• You understand that you are purchasing a digital product and no physical item will be shipped, unless specifically stated otherwise.

Problems Accessing Your Purchase

If you experience a technical issue accessing or downloading your purchase, please contact Clyde Living and we will be happy to help resolve the issue.

If a file is corrupted, inaccessible or has been supplied incorrectly, please contact us so that we can investigate and, where appropriate, provide a replacement copy.

Informational Purposes

Clyde Living digital products, including planners, checklists, templates, toolkits and guides, are provided for general informational and organisational purposes.

They do not constitute professional architectural, structural, legal, financial, planning, building control or other regulated professional advice. Where appropriate, you should seek advice from a suitably qualified professional before making decisions relating to your property or renovation.

Contact Us

If you have any questions regarding your digital purchase or this policy, please contact us using the contact details provided on the Clyde Living website.

Clyde Living
Helping homeowners plan better, renovate smarter and create homes they love.